Shipping
Your shipments are prepared at the time of receiving payment confirmation (Credit Card, Paypal or Bank Transfer). Keep in mind that a bank transfer takes 3 to 4 business days.
From this moment you should allow approximately 7-10 days for shipments in national territory. For any questions you need to make about your shipment, please contact us at LD 928121025 from 10:00 a.m. to 20:00 p.m.
For online purchases on all orders over €25, shipping is free in Spain for both new and used material.
Your purchase is 100% insured. If at any time when you receive the product the packaging is damaged, please take a photo and note it on the carrier's delivery note. Next, check that the product is in perfect condition. If not, contact us.
Product Availability:
Upon receiving a product reservation we verify the availability of the products. In case of unavailability, www.lpwindsurf.com will contact the client to inform them of this unavailability and notify them of new delivery times or propose other products similar in characteristics and prices that are in stock or in which case it is appropriate to make them. the refund of the purchase amount.
Prices:
All prices displayed in the store www.lpwindsurf.com include the indirect tax in force at the time of sale.
LPWS Wind & Kite, SL, reserves the right to modify prices at any time. The rates in effect at the time of placing the order will apply.
Returns & Exchanges:
100% guarantee with our after-sales service. If upon receiving your product you do not like it or it is not your size, you have 15 days to request an exchange for another product or a refund of your purchase money. In both cases, shipping costs will be borne by the customer.
Payment Systems: There are three payment methods:
Transfer: If bank transfer is selected as the payment method, the client will receive, along with the order confirmation, an e-mail indicating the account number in which to make the bank transfer in the name of LPWS Wind & Kite, SL. It is important to indicate in the subject the name and surname and the type of material you wish to purchase. The transfer must be made within 3 days from the date the order is placed.
Credit card: Payment by card is totally secure LPWS Wind & Kite, SL uses Virtual POS for this type of operations. If you have any questions you can contact us at +34 928121025
Paypal: You can also make your purchases through Paypal, where you will only need our following information: contacto@lpwindsurf.com
LPWS Wind & Kite, SL reserves the right to vary the type of shipment and the company by which it is carried out, regardless of what is stated on these pages and as long as it does not entail obvious detriment to the client.
Returns: In case of return, returns to customers will be made in Euros.
Warranty:
LPWS Wind & Kite, SL clients benefit from the guarantee given by the different manufacturers of each of the items. Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use of the material are not included in this warranty. For all items processed under warranty, shipping and return costs (new item or repair) will be assumed by the customer or will be delivered and collected at the LPWS Wind & Kite, SL facilities.
Limitation of liability:
It is the customer's responsibility to be technically qualified to use the products and materials sold in the store.
Financing tailored to you:
Finance your purchase comfortably. It is very simple.
We offer you financing for your purchases within a period of between 3 and 36 months maximum. Valid for purchases over €150
Without the need to change banks or uncomfortable trips. Monthly payments will be direct debited to your usual bank.
A fast, secure and convenient payment method. Immediate studies with total confidentiality. Pre-acceptance in seconds.
Discount Bonds
Discount vouchers are not cumulative, it is not allowed to use several discount vouchers together in the same purchase.
Order cancellations
LPWS reserves the right to cancel an order received for which it will refund the purchase amount.
Customers may request cancellation of their order, as long as the order has not been shipped prior to the cancellation request. Once the order is shipped, cancellations are not allowed.
Accommodation Reservation Cancellations
LPWS POZO, establishes its policy for canceling accommodation and equipment rental reservations, where the amount of deposits made as confirmation of the reservation will not be refundable.
In case of force majeure, each case will be consulted and reviewed, and the amount could be refundable in a store voucher with no expiration date.
Conditions for Rental of Material or Windsurf / Kitesurf Courses
- The amount paid for courses or material rental will not be refundable.
- The material is in perfect condition but must be checked by the client before use, reporting any anomaly that may be observed and must be returned in the same conditions in which it was delivered.
- In case of material breakage, if repair is possible, the repair must be paid for by the client.
- Not being able to use the equipment for reasons beyond the control of LPWS will not mean not paying the corresponding rental.
- The material will be returned to the place and date indicated.
- The use of the material in other spots is allowed